FAQ
GENERAL
If you don't find answers to your questions in our FAQ, you can contact our email feedback team: [email protected] or create a ticket on the site.
To contact our feedback team, create a ticket on the site or send us an email: [email protected]
It depends on what issue you are experiencing. Our feedback team will assist you as soon as possible and forward your issue to the correct department when needed.
No. All emails and tickets are answered in order of date. Creating multiple tickets or sending more than one email for the same issue may delay response time. Our feedback team will therefore close/ delete tickets and emails regarding the same issue and reply to only the first ticket/ email sent to us.
Skins basically are virtual items that are being used in different games. Skins can be used, for example, to decorate weapons or personalize characters. In some cases the skins can give the player advantages in the game but most skins are just for visual purposes.
No. The Platform does not provide services to users from restricted jurisdictions. The list of restricted jurisdictions includes, but is not limited to: Afghanistan, the Republic of Belarus, the Democratic Republic of the Congo (Kinshasa), Cuba, Haiti, Iran, Iraq, Libya, Mali, Myanmar, North Korea, the Russian Federation, South Sudan, Sudan, Syria, Venezuela and Yemen. Registration, deposits, purchases, sales and withdrawals are unavailable to users from these jurisdictions. The use of VPN, proxy or similar tools to circumvent geographic restrictions is prohibited and leads to account blocking and refusal of transactions.
If you deposit less than the minimum required amount the transaction will not be processed by our system. Please contact our feedback team by creating a ticket on the site.
No. MEGACS2 does not provide services to users located in restricted jurisdictions, including the Russian Federation and the Republic of Belarus. Deposits, purchases, sales and withdrawals are not available to such users. Accounts identified as belonging to users from restricted jurisdictions are subject to blocking.
Your transaction has been rejected by our payment processor because your card is not secured by 3-D secure authentication. You should contact your bank and ask them to enable this feature for you. 3D Secure is an additional step you can enable for every time a card transaction is made online. It enhances security measures. When you turn on 3D Secure, you’ll be asked to validate every transaction in your bank's app or with a SMS code and your PIN code.
You can request a payout from your Market Balance after completing the required verification (KYC) and meeting the minimum withdrawal amount.
To initiate a payout, log in to your account, go to your balance section, and select the withdrawal option.
The minimum withdrawal amount is 10 EUR for card payouts.
The maximum amount of a single withdrawal is 10 000 EUR.
The maximum total amount of withdrawals is 50 000 EUR per calendar month.
Lower limits may apply to an individual account for compliance and anti-fraud reasons. Withdrawals close to these limits may require additional identity verification (KYC) and documents confirming the source of funds.
The sale amount is credited to your Market Balance immediately after you accept the offer, and you can use it for purchases on the site straight away. For security and anti-fraud purposes, funds received from a sale become available for withdrawal 3 days after they are credited to your Market Balance. During this period we may carry out additional checks of the transaction, of the items and of your account.
Payout requests are generally processed within 1 business day. Depending on the payment method, issuing bank and additional verification checks, it may take up to 3 business days or longer for the funds to be credited to your account. Please note that funds received from selling skins become available for withdrawal 3 days after they are credited to your Market Balance.
If your withdrawal fails, the funds may be returned to your Market Balance.
To resolve the issue, you may need to:
- verify your identity;
- use a different payment method;
- check your payment details.
If the issue persists, please contact our support team and provide transaction details for faster assistance.
If your withdrawal status shows as "Transferred", it means the payout has been processed on our side.
In some cases, it may take additional time for your bank or payment provider to complete the transfer. Please allow up to 3 business days before contacting support.
Fees may apply depending on the payment method or provider.
Any applicable fees will be shown before you confirm the withdrawal request.
No. You can only withdraw funds to a payment method that belongs to you.
This is required for security and compliance purposes.
Yes, you can delete your MegaCS2 account from your account settings. Please note that once you delete your MegaCS2 account, you will no longer be able to access the site with that account, nor re-register using the same Steam account or email address.
HOW TO BUY
To purchase skins on the MegaCS2 platform:
- Log in to your account on the platform.
- Browse the "Market" page and use filters to find the desired skin.
- Add the selected item to your cart.
- Click the "Buy" button to complete the purchase.
Note: Funds for the purchase will be deducted from your internal balance.
If your internal balance is insufficient, a pop-up notification will appear:
- "Insufficient funds! Please top up your internal balance!"
You can top up your balance using the payment methods available on the platform and proceed with the purchase.
After successful payment:
- You will receive a confirmation notification.
- Log in to your Steam account and confirm the trade offer sent by the MegaCS2 bot.
- Once you accept the trade offer, the purchased skin will be added to your inventory.
Usage: The Market Balance can be used for purchases on the platform. Withdrawal: funds can be withdrawn after meeting the applicable conditions, including passing KYC verification and meeting the minimum withdrawal amount.
Minimum withdrawal amount: 10 EUR for card payouts. Maximum single withdrawal: 10 000 EUR. Maximum total withdrawals: 50 000 EUR per calendar month.
Funds received from selling skins become available for withdrawal 3 days after they are credited to your Market Balance.
Withdrawal time: withdrawal requests are usually processed within 24 hours on business days; depending on the payment method or bank, it may take up to 3 working days for the funds to reach your account.
Yes, users are responsible for their own tax obligations related to any money or profit earned via the platform.
If you have any questions or encounter issues, contact the MegaCS2 feedback via link team for assistance.
HOW TO SELL
Sell Now is a feature in Market mode that allows you to sell your skins instantly under specific conditions. MegaCS2 determines which skins are eligible for Sell Now, and eligible skins will be marked accordingly.
The pricing for skins in Sell Now is set exclusively by MegaCS2. The price is non-negotiable and cannot be contested by the user.
To sell items, log in through your Steam account on our site. Provide your Full name and Trade link from Steam in account settings here. Navigate to the Sell Now page, select items from your Steam inventory, and our platform will evaluate them. If you are satisfied with the offered price, confirm the transaction by clicking the "Instant Sell" button.
Upon initiating the sale, MegaCS2 generates an offer valid for 15 minutes. If you fail to accept the offer within this timeframe, it will be automatically canceled.
Once you accept the offer, MEGACS2 immediately credits the agreed sale price to your Market Balance, and you can use it to buy other items on the site straight away. Withdrawal of these funds becomes available 3 days after they are credited to your Market Balance — this holding period is applied for security and anti-fraud purposes. After that, the balance may be withdrawn subject to the Market Balance withdrawal terms and limits (minimum 10 EUR, maximum 10 000 EUR per withdrawal and 50 000 EUR per calendar month).
- Each transaction allows the sale of up to 10 items at a time
- The sale is final and non-refundable once completed.
If your item isn’t accepted, it could be due to an expired trade link. Update your trade link in your account settings under Steam settings. If the issue persists, contact our support team by creating a ticket on the website.
Yes, you can use your balance from selling items to purchase other items on the site or withdraw it.
REFUND
Skins are qualified as digital content (virtual items) and are exempt from the general withdrawal right due to their specifics upon the consumer’s prior express consent.
All transactions with skins (sale, purchase) are final and can not be reversed.
No way. To prevent accidental purchases, a confirmation window is provided before finalizing transactions. Once you confirm the purchase, we cannot return the funds to you, since they have already been credited to the platform.
We will start processing your purchase after your payment is approved. Usually, payment confirmation takes a few seconds but may take longer depending on the payment method you selected.
Any delay in payment processing by the payment provider is not considered a non-delivery and does not qualify for a refund.